Q: How would you describe the experience your Support Coordinators have working with individuals with disabilities?

A: Our Support Coordinators have worked directly with individuals with disabilities in many settings, such as in-home, community, and agency.

Q: What training and mentoring do your Support Coordinators receive to give them the knowledge and skills needed to help my family member obtain the supports and services needed to live the life she/he wants? Please describe some of the key skills your support coordinator have.

A: At a Second Touch, all Support Coordinators staff receive monthly training by a professional who has obtained a Master degree in Special Education, Counseling, Social Services, and any related area. Trainers currently work with developmentally disabled individuals and their families in all areas of the spectrum. Support Coordinators are skilled in first person language and have experience working with individuals with intellectual and developmental disabilities. Support Coordinators are trained in areas of……

  • Respecting families’ views and opinions

  • How to understand and incorporate a person centered service plan

  • How to effectively obtain information from families

  • Understanding and implementing Culture Perspectives

  • Linking individuals in the community

Q: How do your Support Coordinators develop or adapt services and supports to address the needs and preferences of culturally diverse communities?  

A: Culture is a very important aspect when delivering services in any population. Because the CEO is culturally aware of the importance of culture,, all Support Coordinators are trained in areas of cultural diversity and taught how to listen and implement families’ culture into their goals.

Q: How are your support Coordinators connected with the local community and resources?

A: A Second Touch works diligently with program providers to obtain information, ensuring families are educated on updated resources.

Q: How do you educate and empower people and families about the support options that are available to them?

A: During the initial meeting with families, Support Coordinators provide information about services and resources in their community. This information will be listed in Person Centered Planning Tool and used to help integrate services for the family.


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